Call us : (608) 255-7100

Reviews for Brownlofts

  Write a Review

We know that you have many housing choices and appreciate that you have chosen to lease from us. We take pride in the living experience we provide our residents and hope that you are completely satisfied with your apartment. 

​If you have enjoyed our service and quality, please take a moment to rate your apartment and provide positive feedback. If you are not satisfied for any reason, please contact us before leaving negative feedback, we strive to make and keep our residents happy. 

Posted On: 12/15/2015

Brownlofts

Overall I had a great experience at the brown lofts. The staff was a pleasure to interact with and were always in a great mood. This includes Nikki, who managed the property when we began living there, Jean, who manages it now, and the custodial and maintenance staff. Nikki was wonderful while she was there and i was worried about her replacement when she moved on from Brownlofts. Jean however has been so wonderful and I can tell she truly cares about the residents. Maintenance turn around was very impressive and most of the time issues were resolved in less than 24 hours. The complex is gorgeous and very high quality.
By: Crague Cook     Verified Resident
Read Property Manager's Response

Thank you for your feedback, Crague. We appreciate you taking the time to share your experience with other renters.

Posted On: 12/2/2015

Not what was expected

The apartment at first glance is amazing. The style and interior of each apartment is top notch, but that's about as good as it gets. For such an amazing looking building the management is just awful. Steve Brown is so slow to fix your issues, that it seems like their tenants are a minimal priority. Maintenance fixed only half of the issues we wrote about. Laundry cards rarely work. I've been locked out of our apartment due to a card malfunction. The idea of a key card is great, however management just does not have it figured out and becomes more of a nuisance than an asset. They also show our apartment at least once a week without any stipulation. To top it all off: There have been two fire alarms at 3 am in just three months. Bottom line: Save yourself the trouble, and use the outrageous amount of money you would use for rent on a different nice place in Madison.
By: An upset tenant     Verified Resident
Read Property Manager's Response

I'm glad you're pleased with the building itself and appreciate you sharing your experience. You're comments on the key cards and maintenance issues are on point and I won't make excuses, but I will share that we're upset with these situations as well and their resolution is a priority. The two fire alarms were legitimate alarms that were triggered by smoke, they were not tests or equipment failures. Apartment showings can be frequent, it depends on the time of year and if yours is the only apartment available in that style. If you can send us an email and let us know which apartment you're in we'll do our best to minimize showings. Thanks again for your feedback. If you'd like to talk about these issues further please email me at jenny@stevebrownapts.com and we'll set up a time for you to discuss with the Community Manager.

Overall Rating

3.5 out of 5 stars

Ratings By Category

Parking
3 out of 5 stars
Amenities
3.5 out of 5 stars
Maintenance
3.5 out of 5 stars
Staff
3 out of 5 stars
Value
3.5 out of 5 stars
Location
4.5 out of 5 stars
Noise
3.5 out of 5 stars

Testimonials